LNC WALKS LTD is committed to providing safe, professional, and reliable dog care services. This Responsibility Policy explains the responsibilities of both the customer and LNC WALKS LTD when booking and using our services.

1. Customer Responsibilities

Customers must provide accurate and complete information about their dog before any service is booked or delivered. This includes:

• Health conditions or medical needs
• Behavioural concerns, including aggression, anxiety, or reactivity
• Vaccination status where required
• Feeding routines or medication instructions
• Emergency contact information
• Safe and accurate address and access details for home visits or collection services

Customers are responsible for ensuring that their dog is suitable for the selected service and safe to handle in public or home environments.

2. Vaccination and Health Requirements

Dogs participating in group walks, boarding, or other shared services must be healthy and up to date with routine vaccinations where applicable. Customers must not book services for dogs showing signs of contagious illness or unsafe behaviour.

LNC WALKS LTD reserves the right to refuse or stop a service if a dog’s health or behaviour creates safety or welfare concerns.

3. Home Visits and Property Access

For home visits or collection services, customers must ensure that:

• Access details are correct and functional
• The property is safe for entry
• Any alarms, pets, hazards, or special instructions are disclosed in advance

If safe access cannot be completed, the visit may be delayed, shortened, or cancelled.

4. Group Walk and Third-Party Interaction

Some services involve interaction with third-party dogs. While reasonable care and supervision are provided, animal behaviour cannot be fully guaranteed.

By booking group services, the customer acknowledges and accepts the normal risks associated with dog interaction.

5. Service Delivery Confirmation

To help maintain service transparency and verification, LNC WALKS LTD may provide:

• Booking confirmations
• Check-in or visit records
• Walk completion logs
• Photo or message updates
• Care summaries or follow-up notes where applicable

6. Limitation of Responsibility

LNC WALKS LTD is not responsible for issues resulting from:

• Incomplete or inaccurate customer information
• Unsafe property conditions
• Undisclosed behavioural or medical concerns
• Circumstances outside our reasonable control

7. Right to Refuse Service

We reserve the right to refuse, pause, or end a booking where safety, welfare, suitability, or operational concerns arise.

8. Contact

If you have questions regarding this Responsibility Policy, please contact:

LNC WALKS LTD
4 Imperial Place, Maxwell Road
Borehamwood
WD6 1JN
United Kingdom

Phone: +44 7580 001619
Email: info@lncwalks.store