LNC WALKS LTD
1. Introduction
This Privacy Policy explains how LNC WALKS LTD collects, uses, stores, shares and protects personal data when you visit our website, contact us, make a booking, or use our services. Under UK data protection rules, people must be given privacy information that is easy to access and understand, and it should explain the purposes for processing, retention periods and who the data is shared with.
2. Who We Are
LNC WALKS LTD is a UK-registered pet care business providing dog walking, dog sitting and licensed home boarding services.
Address: 4 Imperial Place, Maxwell Road, Borehamwood, WD6 1JN, United Kingdom
Phone: +44 7580 001619
Email: info@lncwalks.store
3. What Personal Data We Collect
We may collect the following information from you:
your name, address, email address, phone number, booking details, payment confirmation, communication history, and information you provide about your dog, such as breed, age, feeding routine, behaviour notes, exercise needs, health and vaccination information, emergency contact details and service preferences. We may also collect website usage information and cookie data where applicable. UK GDPR privacy information should explain why data is used, what type of data is used, how long it is kept, and who it may be shared with.
4. How We Use Your Personal Data
We use personal data to:
manage enquiries and bookings; provide dog walking, sitting and boarding services; send booking confirmations and service updates; process payments; maintain business records; handle safety, emergency and care arrangements; improve our website and customer experience; and send marketing messages where permitted.
We rely on one or more lawful bases under Article 6(1) of the UK GDPR depending on the purpose, and we decide the lawful basis before using the data. Our privacy information includes the lawful basis and the purpose for each type of processing.
5. Lawful Bases We May Rely On
Depending on the situation, we may rely on:
Contract — when we need your data to provide a booked service or respond to booking-related requests.
Legal obligation — when we need to keep records for tax, accounting, safety or other legal requirements.
Legitimate interests — when we use data to manage our business, improve services, protect our website, or keep records, provided those interests do not override your rights.
Consent — when we send optional marketing emails or use non-essential cookies that require permission. UK GDPR guidance confirms that organisations must have and document a lawful basis for processing, and consent must be genuine where it is used.
6. Sharing Your Personal Data
We may share personal data with trusted third parties who help us operate our business, such as payment providers, website hosting providers, email providers, booking systems, cloud storage providers and professional advisers. Where we use data processors, they must only act on our instructions and hold data securely under contract. We may also share information with emergency contacts or veterinary professionals when necessary to protect your dog’s welfare, or with authorities where required by law.
7. International Transfers
Some of our service providers may store or process data outside the UK. Where this happens, we take steps to make sure appropriate safeguards are in place, because UK GDPR has specific rules for transfers of personal data outside the UK.
8. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purpose it was collected. There are no fixed retention periods under data protection law because retention depends on the purpose and the circumstances, but we must not keep information longer than we need it.
In practice, we normally keep:
booking and service records for up to 6 years; customer communication records for up to 2 years after the last interaction; and marketing consent records until consent is withdrawn or the data is no longer needed. We may keep certain records longer where required by law, insurance, tax or dispute resolution needs.
9. Cookies and Website Tracking
Our website may use essential cookies to make the site work properly. If we use analytics or marketing cookies, we will only do so where required consent has been given through our cookie banner or settings. ICO guidance says cookie consent must be freely given, specific and informed, and should involve a clear positive action; it should not rely on a privacy policy alone.
10. Marketing
We only send marketing messages where we are legally allowed to do so. For email marketing, we will normally rely on your consent or another lawful basis where appropriate, and you can unsubscribe at any time by using the link in the message or contacting us directly. ICO guidance notes that consent and legitimate interests are the lawful bases most likely to apply to direct marketing, depending on the context.
11. Your Rights
You have rights under UK data protection law, including the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to object, and the right to data portability in certain circumstances. Where we rely on consent, you also have the right to withdraw consent at any time.
You may also ask us to correct inaccurate information or to provide a copy of the personal data we hold about you. ICO guidance confirms that individuals have the right to be informed, access their data, and have inaccurate data rectified.
12. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. We also limit access to personal data to people who need it for legitimate business purposes.
13. Children’s Data
Our services are intended for adults who are booking services for their pets. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian.
14. Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to resolve the issue. ICO guidance says people should normally complain to the organisation first and allow it time to respond before contacting the ICO. You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK supervisory authority.
15. Contact Us
If you have any questions about this Privacy Policy or how we use your data, please contact:
LNC WALKS LTD
4 Imperial Place, Maxwell Road
Borehamwood
WD6 1JN
United Kingdom
Phone: +44 7580 001619
Email: info@lncwalks.store
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.